JD
John Doe2024-01-14 14:30
I'm having trouble accessing my dashboard. When I try to log in, I get redirected to a blank page. I've tried clearing my cache and using different browsers, but the issue persists.
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Sarah ChenSupport Agent2024-01-14 15:15
Hi John, thanks for reaching out. I'm sorry to hear you're experiencing this issue. Let me help you troubleshoot.
Can you please check:
1. Which browser versions have you tried?
2. Are you seeing any error messages in the console?
3. Does this happen on both mobile and desktop?
JD
John Doe2024-01-14 16:00
I've tried Chrome (v120) and Firefox (v121) on desktop. No console errors that I can see. Haven't tested mobile yet.
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Sarah ChenSupport Agent2024-01-14 16:45
Thanks for the details. This sounds like it might be a session token issue. I'm going to reset your session on our end. Please try logging out completely, clearing your browser cookies for ekkos.dev, and logging back in.
Let me know if that resolves it!